Policy for Buyers
Sonajuri Arts is an online venue where you can purchase unique crafts from sellers across India. Whether you are looking for handmade or vintage goods or craft supplies, we want you to have a positive experience shopping at Sonajuri Arts.
Please read on to find out more about your rights, as well as what is expected of you, as a buyer. We have worked hard to ensure that your shopping experience at www.sonajuriarts.com is as convenient as possible.
If you have any comments or feedback for us, we greatly appreciate hearing from you and value your opinions. Please email us at firstname.lastname@example.org. Payments for all the products may be made through Domestic & International Credit Cards, Debit Cards & Net Banking.
At the moment, no cash on delivery option is available for any of the products.
BROWSING THE ONLINE STORE
Your main guide to browsing the online store is to use the main navigation menu, which has the names of the different product categories (Handicrafts, Paintings, Handlooms and Textiles, Accessories, Utility Items, Wedding Gifts).
You can reach the product listing page by hovering your cursor over a category name in the main navigation menu, and clicking on one of the items in the dropdown menu. Each subcategory of products can be sorted based on popularity, rating, latest item, price, and name. Once you see an individual item in this menu you may click on that item to get more product details and closer images.
The top of each product page has a trail, which shows where you have been. To return to a previous page or subcategory, you can click on this trail which will bring you back. You can also go to the top Navigation Bar to move to a different product category.
You may also search for any product/service on the search bar next by using any keywords of your choosing. The pricing of the products will depend on the region you are buying from (If you are buying from India, the price will be shown in INR and if buying from outside India, the price will be shown in USD).
SETTING UP AN ACCOUNT
You do not need to set up an account with www.sonajuriarts.com to make any purchases. There are numerous advantages to set up an account, therefore it is recommended that to avail of any value-added features like saving a delivery address, earning cashback on your wallet, earning reward points or availing any promotions on offer, that you set up an account.
To set up an account the first time, click on the Login/Register button on the top right of the page. After clicking on this button, click on the Sign Up button and you will be required to fill a form with various details about you including your email address, name, etc.
Now, you may continue to enjoy your shopping experience with our website.
SHOPPING PRODUCTS AND CHECKING OUT
When you are ready to add an item to your shopping cart, click on the Add to Cart button. You can continue to add items to your shopping cart until you are ready to Checkout. Click on the cart button on the top right side of the page.
You can click on View Cart to review the products added to the cart. You can add or delete any products before proceeding to checkout. Once you are satisfied with your order, then click on Proceed to Checkout or you can directly click on Checkout. You will be asked to fill in the billing details like Name, Country, Email Address, Billing Address, etc.
Select a payment option like Credit card/ Debit card/ Net banking, etc. You can also use your Wallet money to purchase the products if you have the amount available in your wallet. Check the terms and conditions box and then click on the Place Order button.
You will be then redirected to our secured payment gateway, Razor Pay, or PayPal. Depending on the type of card you own you might be directed to another site in order to verify your online password. Otherwise, you’re done! Congratulations and thank you for shopping with www.sonajuriarts.com.
IMPORTANT NOTE FOR REFUND POLICY
Note: It is requested to the customer that while opening the package of the item purchased from sonajuriarts.com against the order, a video of the opening of the package may please be taken. This is to be done, so that if the item comes out damaged, the claim of the customer for the damage can be verified for its genuinity and also there is no ambiguity in case of any dispute. No offence is meant to our esteemed customer, but this is done to honour our relation as “CUSTOMER IS PRIME TO US”.
Delivery Inside India Estimated time shown for the product is only for delivery within India. For International Orders Standard delivery time – FREE Express delivery – Extra charges applicable according to regulations in vogue.